Privacy policy

PRIVACY POLICY

Your privacy is non-negotiable.
This Privacy Policy explains how Zeyxa (“Zeyxa”, “we”, “us”) collects, uses, shares, and protects your personal information when you visit, interact with, or purchase from our website.

Last updated: December 2025

1) Who we are (Data Controller)
Zeyxa is the data controller for personal information collected through this website, unless stated otherwise in this Policy.

If you have any questions about this Policy or how we handle your information, you can contact us using the details in Section 13.

2) Information we collect
We collect personal information in three main ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties we use to operate our store.

A) Information you provide
- Identity & contact details: name, email address, phone number
- Delivery & billing information: shipping address, billing address
- Order information: products purchased, order history, order notes
- Customer support communications: emails, contact form messages, and support requests you send us

B) Information collected automatically
When you browse our site, we may collect:
- Device & usage data: IP address, browser type, device identifiers, pages viewed, clicks, timestamps, referral URLs
- Approximate location information derived from IP address (city/region-level)

C) Information from service providers
We may receive limited information from:
- Payment providers (e.g., payment confirmation, transaction reference, fraud signals). We do not receive or store full card details.
- Delivery and logistics partners (e.g., delivery status and tracking updates).

3) What we do NOT collect / store
- We do not store full payment card details on our servers.
- Payments are processed securely by trusted payment providers.

4) How we use your information
We use personal information for the following purposes:
- To process, confirm, and deliver orders (including sending order and shipping updates)
- To provide customer support and respond to enquiries
- To prevent fraud, abuse, and unauthorised transactions, and to protect our store and customers
- To operate, maintain, and improve our website, products, and services
- To comply with legal and regulatory obligations (e.g., accounting, tax, dispute resolution)
- To send marketing communications only where you have consented (or where otherwise permitted by law). You can opt out at any time.

5) Legal bases (UK/EU customers)
Where UK GDPR / EU GDPR applies, we rely on the following legal bases:
- Contract: to fulfil your order, deliver products, and provide customer service
- Legitimate interests: to prevent fraud, secure our services, and improve our website (balanced against your rights)
- Consent: for marketing emails and non-essential cookies/tracking where required
- Legal obligation: for tax, accounting, and compliance requirements

6) Sharing your information
We only share personal information when necessary to run our store and deliver your order. We may share your information with:
- E-commerce platform and store providers (e.g., Shopify and related services used to operate the store)
- Payment processors (to process payments securely)
- Logistics partners and carriers (to deliver your order and provide tracking)
- Analytics and advertising partners (only where permitted and, where required, only after consent)
- IT, security, and hosting providers (to keep our systems running and secure)
- Legal or regulatory authorities (where required by law, or to protect rights, safety, or prevent fraud)

We do not sell your personal information.

7) International data transfers
Because we operate online and use global service providers, your information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws.

Where UK GDPR / EU GDPR requires safeguards for international transfers, we take appropriate steps to protect your information (for example, using contractual safeguards and security measures appropriate to the transfer).

8) Data retention
We keep personal information only for as long as necessary for the purposes described in this Policy, including:
- completing and supporting your orders
- meeting legal, tax, and accounting obligations
- handling disputes and enforcing agreements
- preventing fraud and maintaining security

Retention periods vary depending on the type of information and the legal requirements that apply.

9) Cookies and similar technologies
We use cookies and similar technologies to:
- enable core site functions (shopping cart, checkout, security)
- remember preferences (where applicable)
- measure and improve website performance
- personalise content and show relevant offers (where applicable)

Consent:
Where required by law, we will not place non-essential cookies (e.g., marketing/analytics) unless you accept them through our cookie banner. You can also manage cookies through your browser settings.

10) Marketing communications
We only send promotional emails if you opt in or otherwise authorise it.
You can unsubscribe at any time by clicking “Unsubscribe” in any marketing email or by contacting us at support@zeyxa.com.

11) Your rights
Depending on your location, you may have the right to:
- access your personal information
- correct inaccurate information
- request deletion (where applicable)
- restrict or object to processing
- request data portability
- withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact: support@zeyxa.com

If you are in the UK/EEA, you also have the right to lodge a complaint with your local data protection authority (for example, the UK Information Commissioner’s Office (ICO)).

12) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encrypted connections (SSL) where applicable.

No method of transmission or storage is 100% secure, but we work to maintain appropriate protections and reduce risk.

13) Children’s privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

14) Automated decision-making
We do not use your information to make decisions that produce legal or similarly significant effects solely by automated means, unless otherwise stated to you at the time.

15) Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Last updated” date.

16) Contact
Questions about privacy or how we handle your information?

Email: support@zeyxa.com
Business address: Rua Luiz Belli, 297, 41 B, CEP 06665080, Itapevi, SP, Brazil